Return and Refund Policy

Return and Refund Policy

Last updated: September 30, 2026

DIGITAL PRODUCTS

This policy sets out the terms and conditions between you, whether personally or on behalf of an entity (“you”) and AAGlassStudio (“AAGlassStudio”, “Company”, “we”, “us”, or “our”), regarding your access to and use of our digital product (“Digital Product”).

Due to the nature of digital products, unfortunately I can’t accept returns or provide refunds on digital items. Please read product descriptions carefully before making a purchase. Once you have downloaded our digital product, you will not be eligible for cancellation, refund or refund due to the electronic nature of our product.

Any refunds shall be at our sole and absolute discretion.

You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our Certificates are final and may not be charged back.

We reserve the right to alter any of our prices without prior notice. However, if you have already made the payment, you will not be affected by any price changes.

We make every effort to ensure the quality of our digital products, but in case you find a corrupted file or an error in the contents of the product, you can contact us at email by specifying your payment details.

PHYSICAL PRODUCTS

All physical items offered by AAGlassStudio are handmade. As handmade goods, physical items are not subject to return or exchange. Please review this policy and the product description before placing your order.

To protect both parties, we photograph or video-record the parcel packaging and send it to you as confirmation of the item’s condition before dispatch.

If a parcel is lost or destroyed through the fault of the postal service, we will compensate you in the exact amount the postal service compensates us. The amount depends on the carrier’s rules and the shipping method selected.

By completing a purchase you confirm that you have read and agree to these terms.

SHIPPING & DELIVERY

Physical orders are shipped from Belarus via tracked services: Small packet (no compensation) and Parcel (tracking number of the form RR…BY, with insurance). Both methods include a tracking number.

Estimated delivery time is approximately 9–14 days; around holidays it may increase slightly.

Ordering from another country? Contact us — we will check whether we can ship to you and calculate the delivery cost.

Return and refund rules for physical items are described in the Physical Products section above.