Frequently Asked Questions

If the item is sold out, we will try to restore it as soon as possible. If the size of an item you wish to purchase is displayed in light gray and therefore cannot be selected, this means that it is currently unavailable.

You can also make a pre-order for a product you like if it is not currently in stock. Approximate production times are from 2-5 working days, depending on the current load.

We gladly accept returns, exchanges, and cancellations

Contact me within 3 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within 3 hours of purchase

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

We are currently accepting payments via PayPal

if you do not have an account in this payment system, see this instruction on how to easily pay with PayPal from a Visa, Mastercard

Safe options
Our site keeps your payment information secure. The store never receives your credit card information.

 

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Australia: 3-6 weeks

Canada: 2-4 weeks

North America: 2-4 weeks

Europe: 2-4 weeks

Australia, New Zealand and Oceania: 3-6 weeks

Asia Pacific: 3-5 weeks

Latin America and the Caribbean: 3-6 weeks

North Africa and the Middle East: 3-6 weeks

Sub-Saharan Africa: 3-6 weeks

I’ll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping products to other countries is connected with import taxes, customs duties, and/or fees. Buyers pay the additional amount of such costs depending on the country destination, item price, weight, etc.

The full text of the privacy policy can be found here.

Brief abstract.

We take your privacy very seriously.
All purchase information related to customer transactions is considered confidential.
This information is not rented or sold to any other company.